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F&I product presentation

Automatically customizes and presents F&I products to customers based on their vehicle purchase, credit profile, and preferences to maximize product attachment rates and increase per-deal profit.

Workflow Trigger

Customer completes vehicle financing approval and enters F&I office

Visual Flow

Each node represents an automated step. Connections show how data and decisions move through the workflow.

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

  1. 1
    Trigger

    Customer enters F&I process

    Customer's financing is approved and they are ready for F&I product presentation. System captures customer and vehicle details from the deal jacket.

  2. 2
    Action

    Retrieve customer credit profile

    Pull customer's credit score, payment history, and financing terms to determine appropriate product recommendations and pricing tiers.

  3. 3
    Action

    Generate personalized product menu

    Create customized F&I product presentation based on vehicle type, loan amount, customer credit tier, and historical purchase patterns from similar customers.

  4. 4
    Decision

    Assess customer risk profile

    Determine if customer is high-value prospect for premium products or requires basic coverage options based on creditworthiness and vehicle value.

  5. 5
    Action

    Present targeted product bundle

    Display interactive presentation with recommended warranty, GAP insurance, and protection products with personalized pricing and payment options.

  6. 6
    Action

    Process product selections

    Automatically update deal structure with selected F&I products, recalculate payments, and generate updated contracts for signature.

  7. 7
    Output

    Complete F&I documentation

    Generate final contracts, product agreements, and compliance documentation while updating customer record with purchased products and future service touchpoints.

Outputs

  • Personalized F&I product presentation
  • Updated deal jacket with selected products
  • Completed F&I contracts and documentation

Key Metrics

  • F&I product penetration rate
  • Average F&I gross profit per deal
  • Customer satisfaction scores
OA

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