Customer loyalty program management

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

1. 1

   Trigger

   Purchase Transaction Completed

   A customer completes a purchase at the dispensary point-of-sale system. Transaction data including products, quantities, and total amount is captured.

   DutchieTreez
2. 2

   Action

   Sync Purchase Data

   Transaction details are automatically synced to the inventory management system and customer database. Purchase history and product preferences are updated.

   FlowhubMJ Freeway
3. 3

   Action

   Calculate Loyalty Points

   Loyalty points are calculated based on purchase amount, product categories, and current promotions. Points are added to the customer's loyalty account balance.

   DutchieTreez
4. 4

   Decision

   Check Reward Eligibility

   System evaluates if customer has reached point thresholds for rewards or qualifies for tier upgrades. Decision branches based on loyalty status and accumulated points.

   FlowhubMJ Freeway
5. 5

   Action

   Generate Personalized Offers

   AI analyzes purchase history to create targeted product recommendations and discount offers. Promotions are customized based on preferred strains, consumption methods, and buying frequency.

   DutchieTreez
6. 6

   Action

   Send Loyalty Communications

   Automated emails or SMS messages are sent to customers with their updated point balance, available rewards, and personalized product recommendations. Communications comply with cannabis marketing regulations.

   FlowhubDutchie
7. 7

   Output

   Update Customer Profile

   Customer loyalty profile is updated with new transaction data, points balance, tier status, and communication preferences. Data is stored for future marketing automation and compliance reporting.

   MJ FreewayTreez