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Courier Services · Workflow

Customer notification management

Automatically sends personalized delivery notifications to customers throughout the delivery journey, from dispatch to completion, improving customer satisfaction and reducing support inquiries.

Workflow Trigger

Package is assigned to delivery driver and route is optimized

Visual Flow

Each node represents an automated step. Connections show how data and decisions move through the workflow.

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

  1. 1
    Trigger

    Package assigned to driver

    A package is assigned to a delivery driver and added to their optimized route. This event initiates the customer notification sequence.

  2. 2
    Action

    Send dispatch confirmation notification

    Automatically sends SMS and email to customer confirming package is out for delivery with estimated delivery window. Includes driver name and tracking link.

  3. 3
    Action

    Monitor delivery progress

    Continuously tracks driver location and delivery status updates. Calculates real-time ETA based on current position and traffic conditions.

  4. 4
    Decision

    Check delivery status update

    Determines if delivery status has changed to trigger appropriate customer communication. Branches workflow based on status: en route, attempted delivery, or completed.

  5. 5
    Action

    Send status-specific notification

    Sends targeted notification based on delivery status - arrival alert, failed delivery notice, or completion confirmation. Includes relevant next steps for customer.

  6. 6
    Action

    Collect delivery confirmation

    Captures proof of delivery including signature, photo, or recipient confirmation. Updates package status and prepares final communication.

  7. 7
    Output

    Generate delivery completion report

    Creates comprehensive delivery report with all notifications sent, delivery confirmation details, and customer satisfaction survey link for service feedback.

Outputs

  • Automated SMS and email notifications sent
  • Real-time delivery tracking updates
  • Delivery completion report with proof of delivery

Key Metrics

  • Customer notification delivery rate
  • Average time between status updates
  • Customer satisfaction score from post-delivery surveys

Tools & Integrations

OA

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