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Dispatch and driver assignment

Automatically assigns optimal drivers to delivery orders and generates optimized routes, reducing dispatch time and improving delivery efficiency through intelligent matching algorithms.

Workflow Trigger

New delivery order is received in the system with pickup and delivery addresses

Visual Flow

Each node represents an automated step. Connections show how data and decisions move through the workflow.

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

  1. 1
    Trigger

    Receive delivery order request

    New delivery order enters the system with customer details, pickup location, delivery address, and package specifications. System captures order timestamp and priority level.

  2. 2
    Action

    Analyze driver availability

    System checks real-time driver locations, current workload, vehicle capacity, and scheduled breaks. Identifies drivers within optimal range of pickup location.

  3. 3
    Decision

    Evaluate capacity and constraints

    Determines if available drivers can handle package size, weight, and delivery timeframe requirements. Branches to either immediate assignment or alternative routing.

  4. 4
    Action

    Calculate optimized routes

    Generates multiple route options considering traffic patterns, delivery windows, and driver efficiency. Integrates real-time traffic data for accurate ETAs.

  5. 5
    Action

    Assign driver and route

    Automatically assigns the best-matched driver based on proximity, capacity, and route efficiency. Updates driver mobile app with pickup and delivery instructions.

  6. 6
    Action

    Send notifications and tracking

    Dispatches assignment notification to driver and sends tracking information to customer. Initiates real-time GPS monitoring for delivery progress.

  7. 7
    Output

    Generate dispatch confirmation

    Creates confirmation record with driver assignment, estimated delivery time, and tracking number. Updates order status and archives assignment decision data.

Outputs

  • Driver assignment confirmation
  • Optimized delivery route
  • Customer tracking number
  • Estimated delivery time

Key Metrics

  • Average dispatch time
  • Route efficiency percentage
  • Driver utilization rate
OA

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