This workflow automatically tracks packages throughout the delivery process and sends real-time status updates to customers, reducing support inquiries and improving delivery transparency.
Package scan event occurs during pickup, transit, or delivery
Each node represents an automated step. Connections show how data and decisions move through the workflow.
Detailed explanation of each automated stage in the workflow.
Workflow analyzes the scan type and package status to determine appropriate customer notification. Different scan events trigger different message templates and urgency levels.
Comprehensive tracking event log is created with delivery confirmation, customer notification timestamp, and any exception notes for operational reporting.
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