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Dental Practices · Workflow

New patient intake and forms

Automates new patient intake by sending digital forms, processing responses, verifying insurance, and scheduling appointments while updating the practice management system. Reduces front desk workload and ensures complete patient information before the first visit.

Workflow Trigger

New patient requests appointment through website, phone call, or referral

Visual Flow

Each node represents an automated step. Connections show how data and decisions move through the workflow.

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

  1. 1
    Trigger

    New patient inquiry received

    A new patient contacts the practice requesting an appointment or consultation. This triggers the automated intake workflow to begin collecting necessary information.

  2. 2
    Action

    Send digital intake forms

    Automatically sends customized patient intake forms including medical history, dental history, and consent forms via email or SMS. Forms are mobile-friendly and HIPAA compliant.

  3. 3
    Decision

    Check form completion status

    Monitors whether patient has completed all required forms within 24 hours. Routes to reminder sequence if incomplete or proceeds to next step if complete.

  4. 4
    Action

    Verify insurance coverage

    Automatically verifies patient insurance eligibility and benefits using provided insurance information. Checks coverage limits, deductibles, and pre-authorization requirements.

  5. 5
    Action

    Create patient record

    Imports completed form data into the practice management system and creates comprehensive patient record. Flags any medical alerts or special considerations for clinical staff.

  6. 6
    Action

    Schedule appointment automatically

    Books first appointment based on patient preferences and doctor availability, considering appointment type needed and insurance verification status. Sends confirmation with pre-visit instructions.

  7. 7
    Output

    Patient ready for visit

    New patient is fully processed with complete records, verified insurance, and confirmed appointment. Clinical team receives summary of patient information and any special notes.

Outputs

  • Complete patient record in PMS
  • Verified insurance information
  • Scheduled first appointment
  • Clinical team patient summary

Key Metrics

  • Form completion rate
  • Insurance verification success rate
  • Time from inquiry to scheduled appointment
  • Front desk time saved per new patient
OA

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