Automates emergency elevator service dispatch by detecting incidents, classifying urgency, assigning qualified technicians, and coordinating response. Reduces emergency response time and ensures proper resource allocation for critical elevator breakdowns.
Emergency alarm or entrapment signal received from elevator system
Each node represents an automated step. Connections show how data and decisions move through the workflow.
Detailed explanation of each automated stage in the workflow.
Emergency alarm, entrapment notification, or critical fault code is automatically detected from building management system or elevator monitoring. Signal includes elevator ID, location, and fault type.
System cross-references alarm data with elevator status history and building occupancy to confirm genuine emergency. False alarms are filtered out automatically.
AI analyzes fault codes, entrapment indicators, and building type to determine if this is life-safety critical or standard emergency. Life-safety issues get immediate priority routing.
System queries technician schedules, locations, certifications, and current assignments to find qualified emergency responders. GPS tracking shows nearest available certified tech.
Automatically assigns closest certified technician and creates emergency work order with all relevant elevator data, building access codes, and emergency protocols. Backup technician is also notified.
Real-time updates are sent to building management, emergency contacts, and dispatched technicians. System monitors technician ETA and escalates if response time exceeds thresholds.
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