Automates elevator service contract lifecycle from renewal notifications through contract execution, ensuring continuous coverage and optimized service terms. Reduces manual contract administration while maximizing contract value and customer retention.
Service contract approaches expiration date (90 days out)
Each node represents an automated step. Connections show how data and decisions move through the workflow.
Detailed explanation of each automated stage in the workflow.
System detects service contract nearing expiration and initiates renewal workflow. Contract details and service history are extracted for analysis.
Reviews elevator performance data, maintenance costs, and downtime statistics from the current contract period. Generates service quality report and cost analysis.
Creates customized renewal proposal with updated service terms, pricing adjustments based on usage patterns, and recommended service level improvements. Proposal is formatted and prepared for customer review.
Determines if customer has accepted, rejected, or requested modifications to the renewal proposal. Routes workflow based on customer decision and response timeline.
Finalizes signed contract, updates all service management systems with new terms, and schedules future maintenance activities. Notifies field teams of contract changes.
Confirms successful contract renewal with updated service schedules, billing arrangements, and performance metrics tracking activated. All stakeholders receive confirmation notifications.
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