Service dispatch and routing

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

1. 1

   Trigger

   Receive service request

   Service request is logged with equipment type, location, and urgency level through customer portal or emergency call. Request details are captured including fire system type and compliance requirements.

   FireServiceFirst
2. 2

   Decision

   Assess request priority

   System evaluates if request is emergency (system down/fire hazard) or routine maintenance. Emergency requests bypass normal scheduling and trigger immediate dispatch protocols.

   FireServiceFirst
3. 3

   Action

   Identify qualified technicians

   System matches available technicians based on certifications for specific fire protection equipment, current location, and specialized training requirements. Considers NICET certifications and manufacturer training.

   FieldEdgeServiceTrade
4. 4

   Action

   Calculate optimal routing

   AI determines most efficient route considering traffic, technician locations, equipment/parts availability, and regulatory response time requirements. Factors in multiple service calls for route optimization.

   FieldEdge
5. 5

   Action

   Dispatch technician automatically

   System sends dispatch notification with job details, customer information, equipment specifications, and turn-by-turn directions to assigned technician's mobile device. Includes safety protocols and compliance checklists.

   FieldEdgeInspect Point
6. 6

   Action

   Track real-time progress

   Monitor technician location, estimated arrival time, and job status updates. Automatically notify customer of arrival windows and any delays affecting fire safety system availability.

   FieldEdgeFrontsteps
7. 7

   Output

   Generate dispatch confirmation

   System produces dispatch summary with technician assignment, estimated response time, and tracking information for customer and internal reporting. Updates compliance databases with response metrics.

   ServiceTradeFrontsteps

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