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Shipment tracking and updates

Automates real-time shipment tracking from pickup to delivery with proactive customer notifications and exception handling. Reduces manual tracking calls by 80% and improves customer satisfaction through transparent communication.

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Workflow Trigger

Carrier confirms pickup of shipment in TMS system

Visual Flow

Each node represents an automated step. Connections show how data and decisions move through the workflow.

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

  1. 1
    Trigger

    Pickup Confirmation Received

    Carrier updates shipment status to 'picked up' in the TMS system with GPS location and timestamp. System automatically captures pickup confirmation and begins tracking workflow.

    Axon TMS
  2. 2
    Action

    Initialize GPS Tracking

    System establishes real-time GPS connection with carrier's ELD device and sets up automated location polling every 30 minutes. Creates tracking record with estimated delivery timeline.

    SylectusAxon TMS
  3. 3
    Action

    Send Pickup Notification

    Automated email and SMS sent to shipper and consignee confirming pickup with driver details, estimated delivery time, and tracking portal link. Updates customer portal with current status.

    Axon TMS
  4. 4
    Decision

    Check Delivery Progress

    System evaluates current location against planned route and delivery schedule every 2 hours. Determines if shipment is on-time, delayed, or experiencing route deviations.

    SylectusAxon TMS
  5. 5
    Action

    Send Exception Alerts

    If delays or route deviations detected, system automatically notifies dispatch team and sends updated delivery estimates to customers. Escalates critical delays to operations manager.

    Axon TMS
  6. 6
    Action

    Process Delivery Confirmation

    Captures POD (Proof of Delivery) documentation, delivery timestamp, and final GPS coordinates. Updates all systems with completed delivery status.

    Axon TMSSylectus
  7. 7
    Output

    Generate Delivery Reports

    Creates final delivery report with complete tracking history, performance metrics, and customer satisfaction survey link. Archives shipment data and triggers invoice processing.

    Axon TMS

Outputs

  • Real-time shipment tracking dashboard
  • Automated customer notification emails/SMS
  • Delivery performance analytics report

Key Metrics

  • On-time delivery percentage
  • Customer tracking portal engagement rate
  • Exception notification response time

Tools & Integrations

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