Patient follow-up communication

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

1. 1

   Trigger

   Appointment completion detected

   The workflow is triggered when a patient's appointment status changes to 'completed' in the electronic health record system. Patient demographics, visit type, and provider notes are captured for processing.

   EpicCerner
2. 2

   Action

   Retrieve patient communication preferences

   System pulls patient's preferred communication method, language, and opt-in status for follow-up messages from their profile. Contact information and any communication restrictions are also gathered.

   EpicCernerAthenahealth
3. 3

   Decision

   Determine follow-up type required

   Workflow evaluates the appointment type, diagnosis codes, and provider instructions to determine what type of follow-up is needed. Routes to appropriate communication template based on visit complexity and care plan.

   EpicCerner
4. 4

   Action

   Generate personalized follow-up message

   Creates customized follow-up content including appointment summary, care instructions, medication reminders, and next steps. Message is personalized with patient name, provider details, and specific care recommendations.

   DrChronoPractice Fusion
5. 5

   Action

   Schedule and send communication

   Delivers the follow-up message via patient's preferred method at the optimal time based on communication preferences. Creates delivery confirmation and tracks patient engagement metrics.

   AthenahealthKareo
6. 6

   Output

   Log communication and update records

   Records the follow-up communication in the patient's chart with delivery status and any patient responses. Updates care coordination flags and schedules any necessary follow-up actions or appointments.

   EpicCernerDrChrono

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