Automatically collects customer feedback after cleaning services are completed and routes responses to appropriate team members based on satisfaction scores. This streamlines quality control and enables proactive customer retention efforts.
Cleaning job marked as completed in scheduling system
Each node represents an automated step. Connections show how data and decisions move through the workflow.
Detailed explanation of each automated stage in the workflow.
Workflow triggers when a cleaning technician marks a scheduled job as completed in the field management system. The completion timestamp and job details are captured for feedback timing.
An SMS or email feedback survey is automatically sent to the customer 2-4 hours after job completion. The message includes a link to a brief satisfaction survey with rating questions.
When customer submits feedback, the system analyzes the overall satisfaction rating. Scores of 8+ follow the positive path while scores of 7 or below trigger concern protocols.
For poor ratings, an immediate alert is sent to the operations manager with customer details and specific concerns. A follow-up call task is automatically created in the CRM system.
High satisfaction scores trigger automated requests for online reviews on Google or industry platforms. Customers receive links to review sites with pre-filled business information.
Feedback scores and comments are automatically logged in the customer's service history. Preferences and special requests mentioned in feedback are tagged for future service visits.
Daily and weekly reports compile satisfaction trends, common complaints, and team performance metrics. Reports are distributed to management for quality improvement initiatives.
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