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Insurance verification and claims processing

Automates insurance verification and claims processing for mental health sessions, reducing manual administrative work and accelerating reimbursement cycles while ensuring HIPAA compliance.

Workflow Trigger

Patient schedules a therapy session or existing session is marked as completed

Visual Flow

Each node represents an automated step. Connections show how data and decisions move through the workflow.

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

  1. 1
    Trigger

    Session Scheduled or Completed

    Workflow initiates when a patient books a new appointment or when a therapist marks a session as completed in the practice management system.

  2. 2
    Action

    Verify Insurance Coverage

    Automatically checks patient's insurance eligibility, benefits, copay amounts, and deductible status through real-time insurance verification APIs.

  3. 3
    Decision

    Check Coverage Status

    Evaluates if insurance is active and covers the specific mental health services provided. Routes to different paths based on coverage verification results.

  4. 4
    Action

    Generate Session Documentation

    Pulls session notes, diagnosis codes, and treatment information from the practice management system to prepare claim documentation.

  5. 5
    Action

    Submit Insurance Claim

    Automatically generates and submits electronic claims with proper CPT codes, diagnosis information, and session details to the insurance provider.

  6. 6
    Action

    Update Patient Records

    Records claim submission status, updates patient billing information, and sets follow-up reminders for claim tracking in the practice management system.

  7. 7
    Output

    Generate Billing Summary

    Creates comprehensive billing report showing claim status, patient responsibility amounts, and next steps for the therapy practice administrative team.

Outputs

  • Electronic insurance claims submitted
  • Updated patient billing records
  • Billing summary report with claim tracking

Key Metrics

  • Claim processing time reduction
  • Insurance verification accuracy rate
  • Days to payment collection
OA

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