Customer service ticket routing

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

1. 1

   Trigger

   Receive customer service ticket

   Customer submits a support request through ParkMobile app or web interface regarding parking issues, payment problems, or technical difficulties.

   ParkMobile
2. 2

   Action

   Extract ticket details

   Parse ticket content to identify issue type, location, customer priority level, and urgency indicators using AI text analysis.

   ParkMobileFlashParking
3. 3

   Decision

   Categorize issue priority level

   Determine if ticket is high priority (system outage, payment disputes) or standard priority (general inquiries, feature requests) based on predefined criteria.

   T2 Systems
4. 4

   Action

   Route to appropriate department

   Assign ticket to technical support, billing department, or field operations team based on issue category and priority classification.

   T2 SystemsSKIDATA
5. 5

   Action

   Send automated acknowledgment

   Notify customer via SMS or email with ticket number, expected resolution timeframe, and assigned department contact information.

   ParkMobileFlashParking
6. 6

   Action

   Update management dashboard

   Log ticket metrics in real-time reporting system and trigger alerts for SLA violations or high-priority issues requiring escalation.

   ParkSmartT2 Systems
7. 7

   Output

   Generate routing summary

   Create detailed routing report showing ticket assignment, response times, and queue status for management review.

   ParkSmart

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