Patient communication and follow-up

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

1. 1

   Trigger

   Session completion recorded

   Patient's therapy session is completed and treatment notes are documented in the EMR system. This triggers the automated follow-up workflow.

   WebPTClinicient
2. 2

   Action

   Generate personalized follow-up message

   System creates a customized follow-up message based on the patient's treatment notes, exercises performed, and progress goals. Message includes home exercise reminders and pain level check-in.

   WebPTBreezyNotes
3. 3

   Action

   Send automated communication

   Personalized follow-up message is sent to patient via their preferred communication method (SMS, email, or patient portal). Message is scheduled for optimal engagement timing.

   WebPTPrompt EMR
4. 4

   Decision

   Evaluate patient response

   System analyzes patient's response to determine if they reported concerns, pain levels, or exercise completion. Routes to appropriate follow-up action based on response content.

   WebPTBreezyNotes
5. 5

   Action

   Execute response-based action

   If patient reports issues or high pain levels, alert is sent to therapist and urgent appointment is offered. If positive response, confirmation and encouragement message is sent.

   WebPTClinicient
6. 6

   Action

   Update patient record

   Patient's communication responses and engagement data are automatically logged in their treatment record. Progress tracking metrics are updated based on reported outcomes.

   WebPTPrompt EMR
7. 7

   Output

   Schedule next appointment

   Based on patient progress and therapist protocols, system automatically schedules or suggests next appointment time. Sends appointment confirmation and preparation instructions to patient.

   WebPTClinicient

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