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Emergency service dispatch and routing

This workflow automatically receives emergency plumbing calls, dispatches the nearest available technician, and optimizes routing while keeping customers informed. It reduces response times and improves customer satisfaction during urgent plumbing situations.

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Workflow Trigger

Customer calls emergency plumbing hotline or submits urgent service request through company app/website.

Visual Flow

Each node represents an automated step. Connections show how data and decisions move through the workflow.

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

  1. 1
    Trigger

    Emergency Call Received

    System captures incoming emergency call details including customer location, contact info, and nature of plumbing emergency. Customer data is automatically logged with urgency level assigned.

    ServiceTitanHousecall Pro
  2. 2
    Decision

    Assess Emergency Severity

    AI evaluates emergency type (burst pipe, no water, sewage backup, etc.) and determines priority level. System branches workflow based on severity rating and required technician skills.

    ServiceTitanFieldEdge
  3. 3
    Action

    Locate Available Technicians

    System queries technician availability, current locations, and skill sets to identify qualified responders. GPS tracking shows real-time positions of all field technicians.

    Trimble Field Service ManagementServiceTitan
  4. 4
    Action

    Optimize Dispatch Routing

    AI calculates optimal route considering traffic conditions, technician proximity, and equipment requirements. Fastest response technician is automatically assigned to the emergency call.

    Trimble Field Service ManagementFieldEdge
  5. 5
    Action

    Send Automated Notifications

    Customer receives SMS/email with technician details, estimated arrival time, and tracking link. Technician gets job details, customer info, and turn-by-turn navigation to location.

    Housecall ProJobber
  6. 6
    Action

    Generate Emergency Work Order

    System creates priority work order with customer history, emergency details, and pre-loaded common emergency parts. Billing template is prepared with emergency service rates.

    ServiceTitanQuickBooks for Contractors
  7. 7
    Output

    Dispatch Confirmation Complete

    All parties receive confirmation with tracking capabilities and estimated resolution time. Emergency ticket enters active monitoring status with escalation protocols enabled.

    Housecall ProServiceTitan

Outputs

  • Technician dispatched with optimized route
  • Customer notified with arrival time and technician details
  • Emergency work order created with priority status
  • Real-time tracking activated for all stakeholders

Key Metrics

  • Average emergency response time
  • Customer satisfaction score for emergency calls
  • First-call resolution rate for emergencies

Tools & Integrations

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