This workflow automatically collects customer feedback from multiple channels, analyzes sentiment and identifies actionable insights, then routes feedback to appropriate teams for resolution and menu optimization.
Customer completes order transaction or leaves restaurant
Each node represents an automated step. Connections show how data and decisions move through the workflow.
Detailed explanation of each automated stage in the workflow.
System detects completed order transaction in POS system. Triggers feedback collection process for the customer.
AI analyzes feedback sentiment, identifies key themes, and categorizes issues by type (food quality, service speed, menu items, staff performance). Extracts actionable insights from unstructured feedback text.
System evaluates feedback severity and type to determine routing. Critical issues go to management immediately, while menu-related feedback routes to culinary team.
Creates specific action items for staff training, menu adjustments, or operational changes. Updates menu optimization algorithms with performance data for underperforming items.
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