Maintenance request routing and scheduling

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

1. 1

   Trigger

   Receive maintenance request

   Tenant submits maintenance request through SiteLink portal or facility manager creates request in system. Request includes unit number, issue type, urgency level, and description.

   SiteLink
2. 2

   Action

   Validate request details

   System verifies tenant account status, confirms unit access permissions, and enriches request with tenant contact information and lease details.

   SiteLink
3. 3

   Decision

   Assess urgency level

   AI analyzes request type and keywords to categorize as emergency (security/safety), high priority (unit access issues), or routine maintenance. Emergency requests trigger immediate escalation.

   SiteLink
4. 4

   Action

   Match technician availability

   System checks maintenance staff schedules and skill sets to identify qualified technicians available for the required time window.

   SiteLinkQuikStor
5. 5

   Action

   Schedule and notify parties

   Creates work order with optimal technician assignment and time slot, then sends confirmation SMS/email to tenant and task notification to assigned technician.

   SiteLinkQuikStor
6. 6

   Action

   Track completion status

   Monitors work order progress and automatically updates tenant when technician marks job complete with photos and notes.

   SiteLink
7. 7

   Output

   Generate completion report

   Creates maintenance summary report with resolution details, time spent, parts used, and tenant satisfaction survey link.

   SiteLink

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