Automatically generates and sends personalized family updates when significant resident care events occur, ensuring timely communication and transparency. This workflow reduces manual communication tasks for staff while keeping families informed and engaged in their loved one's care.
Significant care event is logged for a resident in the care management system
Each node represents an automated step. Connections show how data and decisions move through the workflow.
Detailed explanation of each automated stage in the workflow.
A significant care event such as medication change, incident report, or health status update is recorded in the resident's care file. The system automatically detects events flagged for family notification.
Pulls comprehensive resident profile including current care plan, family contact preferences, and communication history. Gathers relevant medical and activity data for the update.
Evaluates the severity and type of care event to determine if immediate notification is required or if it can be included in routine updates. Routes to appropriate communication pathway based on urgency level.
Creates customized family communication using templates and resident-specific information. Includes care event details, current status, and next steps in family-friendly language.
Delivers the update through family's preferred communication channels such as email, SMS, or facility mobile app. Includes relevant photos or documents when appropriate.
Documents the sent communication in the resident's file including timestamp, recipients, and delivery status. Updates family engagement tracking for compliance and relationship management.
Confirms successful delivery of family update and provides staff with notification summary. Generates any required follow-up tasks or scheduled check-ins with family members.
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