Billing and invoicing process automation

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

1. 1

   Trigger

   Initiate billing cycle

   Monthly billing process automatically starts based on predefined cycle dates. System begins aggregating all customer usage data for the billing period.

   Amdocs CES
2. 2

   Action

   Collect network usage data

   Aggregates voice, data, SMS, and roaming usage from network infrastructure systems. Validates data completeness and applies usage rating rules.

   Ericsson OSSNokia NetAct
3. 3

   Action

   Apply pricing and discounts

   Calculates charges based on customer plans, promotional rates, and contract terms. Processes volume discounts and special pricing arrangements.

   Amdocs CESSalesforce Communications Cloud
4. 4

   Decision

   Validate billing accuracy

   Automated validation checks for billing anomalies, usage spikes, or calculation errors. Flags accounts requiring manual review before proceeding.

   Amdocs CES
5. 5

   Action

   Generate invoices and statements

   Creates formatted invoices with detailed usage breakdowns and payment terms. Prepares bills for multiple delivery channels including digital and print.

   Amdocs CESOracle Communications
6. 6

   Action

   Deliver bills to customers

   Distributes invoices via customer-preferred channels including email, SMS, postal mail, and mobile app notifications. Updates customer billing history.

   Salesforce Communications CloudServiceNow
7. 7

   Output

   Complete billing cycle reporting

   Generates comprehensive billing cycle reports including revenue totals, exception handling summary, and payment processing status for finance teams.

   ServiceNowOracle Communications

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