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Veterinary Clinics · Workflow
Appointment scheduling and reminders
Automates appointment booking, sends confirmation and reminder messages to pet owners, and updates clinic schedules to reduce no-shows and improve clinic efficiency.
Workflow Trigger
Pet owner requests appointment through online portal or phone call
Visual Flow
Each node represents an automated step. Connections show how data and decisions move through the workflow.
Step-by-Step Breakdown
Detailed explanation of each automated stage in the workflow.
- 1Trigger
Appointment request received
Pet owner submits appointment request through PetDesk mobile app or clinic website. System captures pet information, preferred dates/times, and reason for visit.
- 2Decision
Check veterinarian availability
System queries AVImark schedule to verify requested time slots are available for appropriate veterinarian. Branches based on availability status.
- 3Action
Book confirmed appointment slot
Available time slot is reserved in AVImark and appointment details are recorded with pet and owner information. Waiting list is updated if no slots available.
- 4Action
Send appointment confirmation
Automated confirmation message with appointment details, clinic address, and pre-visit instructions is sent via SMS and email through PetDesk.
- 5Action
Schedule automated reminders
System sets up reminder notifications to be sent 24 hours and 2 hours before appointment via SMS and push notification.
- 6Action
Update patient records
Appointment information is synced to the pet's medical record in AVImark and any special notes or prep instructions are flagged for veterinary staff.
- 7Output
Generate daily schedule report
Consolidated daily appointment schedule is created for veterinary staff with patient histories and appointment reasons readily accessible.
Outputs
- Confirmed appointment in clinic schedule
- Automated reminder messages sent to pet owners
- Updated patient records with appointment details
- Daily veterinary schedule report
Key Metrics
- Appointment no-show rate
- Average time from request to booking
- Client satisfaction scores
- Staff scheduling efficiency
OA
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