Dispatching and route optimization

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

1. 1

   Trigger

   Job enters dispatch queue

   A new service request is created or an existing job becomes ready for scheduling. System captures job details including location, service type, priority level, and required skills.

   ServiceTitanHousecall Pro
2. 2

   Action

   Identify available technicians

   System queries technician schedules, current locations, and skill sets to find all qualified candidates. Filters based on certification requirements for HVAC, plumbing, or electrical work.

   ServiceTitanFieldEdge
3. 3

   Decision

   Check emergency priority status

   Workflow branches based on job urgency - emergency calls get immediate priority routing while standard jobs follow optimization logic. Emergency jobs may require rescheduling existing appointments.

   ServiceTitanWorkiz
4. 4

   Action

   Calculate optimal route assignments

   AI engine processes technician locations, job locations, and time windows to minimize total drive time. Considers traffic patterns, job duration estimates, and customer preferences.

   ServiceTitanGoogle Maps API
5. 5

   Action

   Update technician schedules

   System automatically assigns jobs to selected technicians and updates their daily routes. Sends push notifications to technician mobile apps with job details and navigation.

   FieldEdgeHousecall Pro
6. 6

   Action

   Send customer notifications

   Automated messages sent to customers with confirmed appointment times and technician arrival windows. Includes technician photo, contact info, and tracking link.

   ServiceTitanJobber
7. 7

   Output

   Generate dispatch reports

   System produces daily dispatch summary showing job assignments, estimated completion times, and route efficiency metrics for management review.

   ServiceTitanServiceFusion

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