This workflow automatically generates and processes customer bills for marina services, handling payment collection, failed payment recovery, and invoice delivery. It streamlines the billing cycle from reservation completion to payment confirmation, reducing manual work and improving cash flow.
Customer's slip reservation period ends or services are completed
Each node represents an automated step. Connections show how data and decisions move through the workflow.
Detailed explanation of each automated stage in the workflow.
The system detects that a customer's slip rental period has concluded or additional services have been completed. This triggers the automated billing process to calculate charges.
The system compiles all charges including slip fees, utilities, fuel, pump-out services, and any additional amenities used during the stay. It applies applicable taxes and discounts to generate the final amount.
An itemized invoice is automatically created with all service details and sent to the customer via email. The invoice includes payment options and due date information.
The system automatically charges the customer's saved payment method or processes online payments. Payment status is tracked and recorded in the customer's account.
For failed payments, the system sends automated reminder emails, attempts alternative payment methods, and escalates to manual collection if needed. Successful payments proceed to confirmation.
A payment receipt and confirmation email is sent to the customer with transaction details. The customer's account is updated and marked as paid in the marina management system.
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