This workflow automatically detects crisis indicators from patient communications and immediately escalates to appropriate intervention protocols while ensuring proper documentation and follow-up care coordination.
Patient submits crisis-related keywords or phrases through patient portal, messaging system, or intake forms
Each node represents an automated step. Connections show how data and decisions move through the workflow.
Detailed explanation of each automated stage in the workflow.
AI monitoring system identifies crisis keywords, phrases, or risk assessment scores from patient communications across all channels. Keywords include suicide ideation, self-harm, violence, or substance abuse emergencies.
System immediately sends priority notifications to on-call therapists and clinical supervisors via multiple channels including SMS, email, and app notifications. Includes patient details and crisis context.
Clinician reviews automated risk assessment scoring and determines if immediate emergency services are needed or if crisis counseling session should be scheduled. System branches based on severity determination.
For high-severity cases, system automatically contacts emergency services and family emergency contacts while documenting all actions taken. For moderate cases, schedules urgent same-day or next-day appointments.
System automatically generates crisis intervention notes with timestamps, actions taken, and assessment details in HIPAA-compliant clinical documentation. Updates patient treatment plan with crisis history.
Automatically schedules follow-up appointments within 24-48 hours and sends safety plan resources to patient. Alerts primary therapist if different from crisis responder.
System produces comprehensive crisis intervention summary for clinical review and quality assurance. Includes response times, actions taken, and follow-up care coordination details.
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