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Garment tracking and status updates

Automatically tracks garment processing status from intake to completion and sends real-time updates to customers via SMS/email. Provides complete visibility into cleaning progress and improves customer satisfaction with proactive communications.

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Workflow Trigger

Customer drops off garments and order is created in the POS system

Visual Flow

Each node represents an automated step. Connections show how data and decisions move through the workflow.

Step-by-Step Breakdown

Detailed explanation of each automated stage in the workflow.

  1. 1
    Trigger

    Garment order intake created

    Customer order is logged in the POS system with garment details, services requested, and customer contact information. Initial barcode tags are generated for each garment.

    Cleaner's Supply POS
  2. 2
    Action

    Initialize garment tracking records

    Creates individual tracking records in the garment management system for each item with timestamps and processing status. Links barcode tags to customer order and sets initial status to 'Received'.

    Garment Management SystemCleaner's Supply POS
  3. 3
    Action

    Send order confirmation notification

    Automatically sends SMS or email confirmation to customer with order details, expected completion date, and tracking information. Customer receives their unique order tracking number.

    CompassmaxGarment Management System
  4. 4
    Action

    Monitor processing stage updates

    Tracks garment movement through cleaning stages (inspection, pre-treatment, cleaning, pressing, quality check) via barcode scans. Updates timestamps and current location in real-time.

    Garment Management SystemSpot Business Systems
  5. 5
    Decision

    Check for processing issues

    Evaluates if any garments require special attention, have stains that need additional treatment, or encounter processing delays. Routes to appropriate handling path based on status.

    Spot Business SystemsGarment Management System
  6. 6
    Action

    Send status update notifications

    Automatically notifies customers of significant milestones like 'In Progress', 'Ready for Pickup', or 'Delivery Scheduled'. Includes any special notes about garment care or issues found.

    CompassmaxGarment Management System
  7. 7
    Output

    Generate completion and pickup alert

    Sends final notification when all garments are cleaned, pressed, and ready for customer pickup or delivery. Includes total charges and payment options.

    Cleaner's Supply POSCompassmax

Outputs

  • Real-time garment status updates
  • Automated customer notifications
  • Complete processing audit trail

Key Metrics

  • Average processing time per garment
  • Customer notification response rate
  • Order completion accuracy

Tools & Integrations

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